Category Crisis communications

Hire a “PR” Expert for a Crisis, You’ll Create Another Crisis

The Lab for Character Assassination and Reputation Politics (CARP) recently sponsored a webinar with crisis management expert Eric Dezenhall titled, “Clickbait Journalism and Public Character.” It’s worth a listen. Dezenhall has never been accused of being a shrinking violet, and this appearance was no exception. He expressed his long-held belief that “The PR world was […]

Free Resources Collection Remains Open during the Pandemic

Some jurisdictions are beginning to crawl out from under the isolation necessitated by the pandemic. Select retail and service businesses are opening, at least partially. It is still anyone’s guess when offices will reopen fully and what they will look like (bye, bye, break room; adieu, open office concept). We still find ourselves in far […]

Staying in Shape

Last week I talked about what it might take to emerge from our pandemic in reasonably solid business shape. Today I want to bring this into clearer focus. Here’s what I’m suggesting to clients (and anyone else who will listen). Focus on these two things: Commit to keeping your communications skills sharp. Review videos of […]

How to Moderate a Video Conference

Most of us have in recent weeks participated in countless video calls. Some report growing tired of them. I understand if you are employed by a company that forces you to attend even when the purpose seems specious. It makes you wonder if they just want to see what your kitchen/dining room/bedroom look like. Me? […]

A Range of Resources to Keep Your Head Above Water

The past few weeks have been a blur for all of us. Was it really less than a month ago we were all told to stay home? Could it be possible that I have not used Washington’s Metro subway since last month? Why is this monk-like existence beginning to feel customary? My sense is that […]

Guidance for Our New Virtual Meeting World

Video conferencing services like Skype, Webex, and Zoom have surged to the fore of our meeting environment. I’ve published two new tip sheets to help executives navigate this new state of affairs. Video Conference Advice The first is for those unexpectedly finding themselves at home, needing to get up to speed pronto on how to […]

Rising to the Communications Challenges Posed by Coronavirus

These are not normal times. I’m understating the case by several degrees, I realize. What are we to do when the real world comes to a grinding, scary coronavirus-instigated halt? Your company’s communications with the outside world must adapt. Face it. You will not be able to impart your message with maximum efficiency, so adjust […]