Category Crisis communications
How Not to Deal with a Crisis
Who do you need on your side when crisis strikes (note the use of when, not if)? And who should be kept far away from the action? This edition of Summertime Rewind examines those questions. The C-suite Blueprint blog has 10 years of what I hope you will agree is rich content, so I’m revisiting […]
Position Paper Features Steps to Mitigate Reputational Risk
There’s more to business than the numbers. While there’s no question that finances are important, reputational risk also poses a substantial threat to a company’s health. To drive that point home, I’ve updated and reissued my position paper “Beyond the Bottom Line: 10 Ways to Reduce Reputational Risk.” The revised resource advises executives how to […]
The Crisis Communications Collection
People sometimes ask me whether I am an expert in crisis management. Not exactly. I’m careful to point out that my expertise rests with one aspect — communicating in the teeth of a crisis. That is, dealing with the messaging and skills needed to communicate with important audiences in trying times (as well as when […]
Character Assassination and Reputation Management with Jennifer Keohane
Character assassination. Reputational attacks. What are they? Who is at risk? Are they more widespread than ever? This edition of C-suite Blueprint Radio touches on those questions and more with Jennifer Keohane, assistant professor and director of oral communication at the University of Baltimore, and a co-founder of the Character Assassination and Reputation Politics research […]
Hire a “PR” Expert for a Crisis, You’ll Create Another Crisis
The Lab for Character Assassination and Reputation Politics (CARP) recently sponsored a webinar with crisis management expert Eric Dezenhall titled, “Clickbait Journalism and Public Character.” It’s worth a listen. Dezenhall has never been accused of being a shrinking violet, and this appearance was no exception. He expressed his long-held belief that “The PR world was […]
Free Resources Collection Remains Open during the Pandemic
Some jurisdictions are beginning to crawl out from under the isolation necessitated by the pandemic. Select retail and service businesses are opening, at least partially. It is still anyone’s guess when offices will reopen fully and what they will look like (bye, bye, break room; adieu, open office concept). We still find ourselves in far […]
Staying in Shape
Last week I talked about what it might take to emerge from our pandemic in reasonably solid business shape. Today I want to bring this into clearer focus. Here’s what I’m suggesting to clients (and anyone else who will listen). Focus on these two things: Commit to keeping your communications skills sharp. Review videos of […]
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